Connection problems may occur when the player is behind a firewall or under special network environments. Here's what you should know.
The player requires basic open network access which permits communication via HTTPS.
Every player requires access to the internet and must have a dedicated ethernet cable.
WiFi connections are permitted but not recommended.
Static IP addresses can be assigned on the media player, but we recommend enabling the DHCP server on your router, for the player to auto-obtain a local IP address.
For advanced enterprise level firewalls..
... please have your network administrator review and enable the necessary settings and ACL’s mentioned below:
|53||UDP||DNS (Routing)||any public DNS|
|123||UDP||NTP (Time server sync)||pool.ntp.org *|
|80||TCP||Network health detection||verify.activaire.com *|
|443||TCP||Updates and Device administration||connect.activaire.com (IP :126.96.36.199)
recovery.activaire.com (IP: 188.8.131.52)
ds.activaire.com (IP: 184.108.40.206)
ds3.activaire.com (IP: 220.127.116.11)
* Dynamic URLs that translate to a pool of different IP addresses based on region and response times. If your enterprise requires mandatory static end-point IPs for all communication, please contact us at email@example.com
Additional network settings (if not enabled already):
- Enabling NAT
- Disabling Load-balancers (in order to support web-socket connections)
- Disabling TCP RST
- Enabling support for TLSv1.2