Troubleshooting
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      2. Epicentre Media Player
      3. Troubleshooting

      Network requirements and communication ports

      Connection problems may occur when the player is behind a firewall or under special network environments. Here's what you should know.

      The player requires basic open network access which permits communication via HTTPS.

       

      Remember:

      • Every player requires access to the internet and must have a dedicated ethernet cable.

      • WiFi connections are permitted but not recommended.

      • Static IP addresses can be assigned on the media player, but we recommend enabling the DHCP server on your router, for the player to auto-obtain a local IP address.

       

      For advanced enterprise level firewalls..

      ... please have your network administrator review and enable the necessary settings and ACL’s mentioned below:

       

      Port: Protocol Description Destination IP/Domain:
      53 UDP DNS (Routing) any public DNS
      123 UDP NTP (Time server sync) pool.ntp.org *
      80 TCP Network health detection verify.activaire.com *
      443 TCP Updates and Device administration connect.activaire.com (IP :18.213.77.50)
      recovery.activaire.com (IP: 18.184.52.237)
      ds.activaire.com (IP: 18.211.34.40)
      ds3.activaire.com (IP: 52.1.176.93)
      auth.activaire.com*
      artwork.activaire.com*
      content.activaire.com*

       

       

      * Dynamic URLs that translate to a pool of different IP addresses based on region and response times. If your enterprise requires mandatory static end-point IPs for all communication, please contact us at support@activaire.com

       

      Additional network settings (if not enabled already):

      1. Enabling NAT
      2. Disabling Load-balancers (in order to support web-socket connections)
      3. Disabling TCP RST
      4. Enabling support for TLSv1.2