Connection problems may occur when the player is behind a firewall or under special network environments. Here's what you should know.
The player requires basic open network access which permits communication via HTTPS.
Remember:
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Every player requires access to the internet and must have a dedicated ethernet cable.
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WiFi connections are permitted but not recommended.
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Static IP addresses can be assigned on the media player, but we recommend enabling the DHCP server on your router, for the player to auto-obtain a local IP address.
For advanced enterprise level firewalls..
... please have your network administrator review and enable the necessary settings and ACL’s mentioned below:
* Dynamic URLs that translate to a pool of different IP addresses based on region and response times. If your enterprise requires mandatory static end-point IPs for all communication, please contact us at [email protected]
Additional network settings (if not enabled already):
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Enabling NAT
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Disabling Load-balancers (in order to support web-socket connections)
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Disabling TCP RST
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Enabling support for TLSv1.2